Customer service

U.S. Americans often find the customer service in Vienna lacking, and it can be. On the other hand, every once in a while it is breathtakingly wonderful. This morning, I wanted to send flowers at the last minute to a friend for a significant birthday. (Long story why I wasn’t more on top of that.) She lives on the other side of town from me, but I remembered the name of a florist’s near her. When I called to place my order I asked if they could deliver within the hour and whether I could pay by credit card. They said yes to the delivery but regretted that they don’t take cards. I was already trying to re-plan my day so that I could go out there and pay cash, when they said very cheerfully that they could send me a bill. Without having any idea who I was, they were willing to take that risk. We sealed the deal, and within 15 minutes I received a phone call from my friend thanking me for the beautiful bouquet. Now that is what I call customer service!